What to Expect After Booking

After Booking

Introduction

This page discusses our interactions with upcoming guests after booking.

What to Expect

After booking, we have a fairly orderly sequence of communication:

Rental payments
- If you rent directly with us, your deposit to secure the reservation is due within seven days. Final payment is due 60 days before arrival. If the reservation is made within 60 days of arrival, full payment is due immediately.
- If you use one of the VR sites, they manage payment. AirBnB takes approximately half payment at reservation with the balance due 14 days before arrival. VRBO has the same about half payment at the time of reservation with the remainder due 60 days before arrival (VRBO takes the annoying liberty of using our name when requesting the second payment).
About a month out, we will request (or confirm):
- An e-mail address that will be checked on-island (and that we assume will work before the trip)
- A mobile phone number that will be active on-island.
  
  We may use this for text messages or, under special circumstances, telephone calls. Some guests may have a different phone number on-island because of (exorbitant) roaming changes. See our remarks on some alternative phone arrangements.
- Flight arrangements
  
  We ask for your arrival and departure flight arrangements (the airline, the flight number, and the scheduled arrival time / departure time). We do this so that we can estimate when you will arrive at the unit and when you will want to depart the unit. Depending on a couple of factors (when the next guest arrives, the scheduling of our housekeeping, and the scheduling of maintenance), we will make every attempt to accommodate late check out as appropriate for departing flights.
  
  Note that we also offer guaranteed early check in and guaranteed late check out (for a price, of course!) when possible so that travelers can have convenient timing without depending on factors out of their control.
- Door code
  
  We use an electronic door lock on the condo's entry door. This provides immediate access - whatever the arrival time - to the condo without having to formally check-in at a "front desk".
  
  We ask for a four digit code to be used for this purpose. We have had some guests that either don't or won't specify a code; we will use the last four digits of the guest's phone number in those instances.
  
  The four-digit code is also used as the password for in-unit Netflix access.
  
  Choose wisely!
About a week before arrival, we will send a "pre-arrival" message to the e-mail address (see above).

This message is rather complete and we urge travelers to read all of it. The message is split into three parts:
- A short ("bite size") opening section for what to do upon arrival (parking, using the electronic door lock).
- A longer middle section with some information about facilities in the unit and the resort.
- A still longer section with more details about some things that may not be of interest to all travelers.
Between arrival of your flight and check in time, we may text you if the unit is ready early.
After you are in the condo, we expect to hear from you (by e-mail, text message, or phone call) if there are issues or problems. As you will read in the pre-arrival e-mail, guests occasionally send us a note just after leaving with an "oh - by the way" remark about some issue. We don't want you to suffer in silence about a problem. OK: you can use your discretion about very minor items but please give us the opportunity to attempt to resolve the bigger items before your stay ends.

< 2020-01-02 >